VisionX Software
Terms of Service
Last updated: November 6, 2026
VisionX LLC, a Delaware limited liability company
16192 Coastal Highway, Lewes, Delaware 19958, USA
1. Scope and agreement
These terms are between you and VisionX LLC, a Delaware limited liability company (“VisionX”, “we”). They govern the VisionX Software website and business use of our independent software products. By using the website or placing an order, you agree to the applicable terms. If you act for an organization, you must have authority to bind it. Product-specific orders, subscription agreements, service levels and data processing agreements take precedence over these terms where they conflict. Nothing here removes rights that cannot lawfully be excluded.
2. Accounts and acceptable use
Provide accurate information, keep account credentials confidential and promptly report suspected misuse through our contact page. Your organization is responsible for its authorized users and required permissions. Do not use the website or products unlawfully, infringe others' rights, upload malicious code, circumvent access controls, abuse messaging or scraping functions, or attempt unauthorised access. Customer administrators must configure suitable access, security and retention policies. Product capabilities must be used lawfully, including obtaining any required consent for recordings, location data, communications and research.
3. Orders, fees and trials
Products are licensed or subscribed to independently. Pricing, billing, renewal, cancellation, service scope and refund terms are set out in the accepted order or subscription agreement; no public website description creates an automatic entitlement to a price or plan. Trials are available only for opened products and require verification and approval. Trial duration, limits and activation expiry are communicated with approval. A demo or trial request is not a purchase, a confirmed booking or a promise of access. We may refuse or suspend abusive or ineligible trial requests.
4. Customer data and privacy
You retain rights in your data and grant us only the rights needed to provide, support and secure the agreed services. You are responsible for the lawfulness, accuracy and permissions of data you submit. Personal information is handled as described in our Privacy Policy, the trial privacy notice and any applicable data processing agreement. Do not put confidential documents or sensitive data in public inquiry forms.
5. Intellectual property and AI
VisionX Software and its licensors retain rights in the software, website and related materials. Subject to the accepted agreement, you receive a limited, non-exclusive right to use the subscribed services for authorized business purposes. Do not redistribute or reverse engineer software except where law permits. AI-assisted outputs may be inaccurate or incomplete and require human review; they are not legal, financial, medical or security advice and do not replace professional judgment.
6. Availability and third parties
Services may change or be unavailable during maintenance, incidents or circumstances outside reasonable control. Contractual service commitments apply only if expressly agreed. Third-party integrations, hardware and services may have separate terms, charges and availability. Website descriptions do not guarantee universal accuracy, performance, compatibility or regulatory certification. Assess suitability before relying on a product for a critical workflow.
7. Suspension and termination
We may restrict access where reasonably necessary to address security risks, unlawful use, material breaches or unpaid charges under the applicable agreement, with notice where practicable and lawful. Cancellation, termination and data export/deletion obligations follow the accepted subscription agreement and applicable law. Terms intended to survive termination, including confidentiality, accrued payments, intellectual property and liability provisions, continue to apply.
8. Warranties and liability
Unless an accepted agreement states otherwise, the website and evaluation materials are provided as available without warranties to the extent permitted by law. To that extent, neither party is liable for indirect or consequential loss, lost profit or lost business opportunity arising from website use. Liability for paid services, caps and exclusions must be agreed in the applicable contract rather than inferred from website content. Nothing excludes liability that applicable law prohibits excluding, including fraud or other mandatory protections.
9. Governing law and disputes
Applicable United States federal law governs where it controls. Otherwise, these terms are governed by the laws of the US state in which VisionX Software is registered, excluding conflict-of-law rules, unless a signed customer agreement specifies another governing law. Mandatory laws and rights in a customer's jurisdiction continue to apply. Parties should first try to resolve disputes in good faith through our contact page; courts with legally competent jurisdiction remain available. These terms do not impose mandatory arbitration or waive non-waivable rights.
10. Changes and contact
We may update these website terms and the date above. Material changes to an existing subscription follow its agreed notice and change provisions. If any provision is unenforceable, the remaining provisions continue to apply. For questions, orders or notices, use our contact page.