Resuelto
From incoming request to documented resolution
Resuelto gives customers a clear place to raise and track requests while support teams work from an organized service-desk queue. Web and connected WhatsApp intake feed into ticket triage, assignment and escalation, keeping the conversation attached to the work. Resuelto is designed with Bangladesh operations in mind, including English and Bangla interfaces and local business-hour settings, while AI assists the team from the first request through recurring-issue analysis.
AI assists ticket triage, suggested replies, knowledge-based portal deflection and root-cause narratives. Agents review the suggestions, retain ownership of the ticket and decide how to resolve the customer’s issue.
What Resuelto brings to your team
Customer request portal
Provide a customer-facing workspace to raise requests and follow progress without relying on repeated status emails.
WhatsApp ticket intake
Connect supported WhatsApp Cloud API workflows so customer messages can enter the service-desk process.
Ticket organization
Manage assignments, priorities, statuses and internal context so each request has a clear owner and next action.
AI-assisted triage
Use suggested classification and prioritization to help agents review incoming work and route it appropriately.
Service levels & escalation
Apply response and resolution targets with business-hour settings and escalation paths for work at risk.
Knowledge-based self-service
Surface help content and AI-assisted portal responses to address common questions before an agent is needed.
Agent reply assistance
Prepare draft responses for review so agents can work faster without handing final communication to an unchecked model.
Root-cause reporting
Review recurring support patterns and AI-assisted narratives to identify issues that deserve a broader fix.
English & Bangla experience
Support bilingual teams with regional operating settings that can be discussed for your service-desk deployment.
From the first action to the final outcome
- 01
Receive the request
Customers submit through the portal or a configured WhatsApp channel, keeping the request in a trackable ticket.
- 02
Triage and resolve
Agents review AI suggestions, assign ownership and follow service levels or escalation as the work progresses.
- 03
Learn from the outcome
Retain the resolution and review recurring issues, knowledge gaps and root-cause summaries.
Built for
A standalone product, scoped to your needs
Resuelto is available independently from the rest of the VisionX portfolio. Discuss your team size, required features, integrations and onboarding with us to confirm availability, subscription pricing and implementation scope.
Plan your deployment
Confirm timezone, working week, language and service-level requirements for your organization. WhatsApp setup and local operating defaults must be checked; regional settings should not be assumed to fit every market.
AI-generated outputs support your team’s judgment; they should be reviewed before business, security or compliance decisions.
Interested in Resuelto?
Discuss a demo, request a proposal or tell us about the workflow you want to improve.
Contact sales