Resuelto
From incoming request to documented resolution.
Resuelto is an AI-assisted IT service desk and customer support platform. Requests arrive from the customer portal, email or WhatsApp, are triaged and routed by AI, tracked against SLAs, escalated when needed and closed with root-cause documentation that feeds a knowledge base.
Key modules
Omnichannel Intake
Keep incoming requests attached to trackable tickets.
- Portal
AI Triage & Routing
Help agents review and route incoming work.
- Categorisation
- Priority
- Assignment
Ticket Workspace
Keep ownership, context and collaboration in view.
- SLAs
- Internal notes
- Collaboration
Escalation & SLA Management
Act on response and resolution targets at risk.
- Response and resolution targets
- Business-hour settings
- Escalation paths
Customer Portal
Give customers a clear place to raise and track requests.
- Submit
- Track
- Knowledge base
Problem & Root-Cause
Document outcomes and linked recurring issues.
- RCA reports
- Linked incidents
Knowledge Base
Turn resolved tickets into reviewed help content.
- AI-drafted articles from resolved tickets
- Knowledge-based self-service and portal reply assistance
Reports
Review customer outcomes and team performance.
- SLA compliance
- CSAT
- Agent performance
Top benefits
Portal, email and WhatsApp intake in one ticket workflow.
AI categorisation, priority and routing for agent review.
SLA timers and escalation paths.
Resuelto · Capability & deployment guide
AI inside
- Auto-categorisation & priority
- Suggested replies
- Ticket summaries
- Root-cause drafting
- Knowledge-article generation
- Sentiment detection
Sensitive decisions stay under human approval.
Security & compliance
- Customer isolation
- Role-based access
- Audit trail
- Encrypted attachments
- SLA evidence
Integrations
WhatsApp · Email · OmniReach · Fieldora · Webhooks/API · Monitoring alerts
Plans at a glance
Team
Support teams establishing a service desk
- Included modules, usage limits and onboarding confirmed in your proposal
- Get pricing for your team’s requirements
Get pricing
Business
Teams managing broader SLA workflows
- Included modules, usage limits and onboarding confirmed in your proposal
- Get pricing for your team’s requirements
Get pricing
Enterprise
Organizations with complex client and integration needs
- Included modules, usage limits and onboarding confirmed in your proposal
- Get pricing for your team’s requirements
Get pricing
Who it is for
MSPs & IT service providers · Internal IT desks · SaaS support · Distributors’ after-sales
Plan your deployment
Confirm timezone, working week, language, client-isolation and service-level requirements. Multi-language interfaces and regional business-hour settings can be scoped for your deployment. Agents retain ownership and review AI drafts before customer communication.
Talk to Sales
visionx.software · Request a demo or a proposal tailored to your team.
Talk to Salesvisionx.software/demo